Question 1

Do you really come out 24 hours a day?

Accepted Answer

Yes. Our emergency line on 085 787 3827 is answered day and night, including weekends and bank holidays. Call us rather than sending a form if it’s urgent.

Question 2

How fast can you get to me?

Accepted Answer

For most of south and west Dublin we aim to be with you within the hour. We’ll give you an honest arrival time when you call.

Question 3

What should I do while I wait?

Accepted Answer

Keep children and pets away from the area, don’t try to pull out broken glass, and if you can, close a curtain or tape over the cracks to stop pieces falling. If there’s been a break-in, contact the Gardaí.

Question 4

Can you board up my window tonight?

Accepted Answer

Yes. If the replacement glass needs to be made, we board the opening securely so your home or business is safe until we return to fit it.

Question 5

Are quotations really free?

Accepted Answer

Yes. WhatsApp us a photo or tell us the size and type of glass and we’ll give you a free, no-obligation price. The price we quote is the price you pay.

Question 6

Do you charge extra for night call-outs?

Accepted Answer

Emergency call-outs outside normal hours carry a call-out charge, and we always tell you exactly what it is before we set off.

Question 7

Will my insurance cover it?

Accepted Answer

Many home and business policies cover accidental breakage and break-ins. We provide itemised invoices and photos to help with your claim.

Question 8

Can you really fit a double glazed unit the same day?

Accepted Answer

For most standard sizes, yes. We measure, have the unit made and fit it the same day. Very large or specialist glass can take a little longer.

Question 9

My window has condensation between the panes. Do I need a new window?

Accepted Answer

Usually not. Condensation between the panes means the unit’s seal has failed. We replace just the sealed unit and keep your existing frame, which costs far less than a new window.

Question 10

Do you make bespoke mirrors, table tops and stained glass?

Accepted Answer

Yes. We cut mirrors to any size or shape, make toughened glass table tops with polished edges, and design, make and restore stained and leaded glass panels. Send us a sketch, a photo or just your measurements.

Question 11

How long does bespoke glass take?

Accepted Answer

Mirrors and table tops are usually ready within a week. Stained glass is made by hand, so new panels and restorations typically take two to four weeks depending on the design.

Question 12

What kinds of frames do you work with?

Accepted Answer

uPVC, aluminium and timber frames for windows, doors, conservatories and shopfronts.

Question 13

Do you do shopfronts and offices?

Accepted Answer

Yes. We fit toughened and laminated glass for shopfronts, office partitions and doors, and can work out of hours so your business stays open.

Question 14

Which areas do you cover?

Accepted Answer

We’re based in Kingswood, Dublin 24, and cover all of County Dublin including Tallaght, Clondalkin, Lucan, Crumlin, Walkinstown, Citywest and the city centre.

FAQ

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Broken glass doesn’t wait. Neither do we.